Use case: Transition issue when work starts

We have all seen this from time to time, developers that eagerly start work on a new story but don’t update them to reflect this. Automatically transitioning issues linked to a build can make sure issues in Jira reflect the actual state, even when developers forget.

The Rule

After you installed the app, you are ready to configure your Rule.

• For a global rule:
  • From the top navigation in Jira, choose Gear Icon > System.
  • Choose Automation > Global automation and click on Create Rule.
• For a project rule:
  • Navigate to your project and choose Project Settings
  • Choose Automation and click on Create Rule.
• Select Build successful as the trigger that executes the rule and click Next.
  The official build triggers don’t support triggering not taking the status into account. Vote for FRGE-1558 to support custom triggers.
• Select THEN: Add an action
• Select Transition issue.
• Configure how the action should transition the issue, by either configuring a target status, or what specific transition to use.
• Click on Next
• You should have a rule that looks similar to the one in screenshot below.
• Click on Turn on rule to store.
• Give the rule a meaningful name, like Transition issue when work starts.
• Click on Turn on rule to activate the rule.